Context
A leading hospital chain faced rising patient demand but was constrained by legacy systems. Doctors and staff were burdened with paperwork, data was fragmented across multiple tools, and patients were frustrated with long wait times and poor digital access.
Challenges faced by clients
Fragmented Systems & Manual Work
The hospital's challenges reflected common issues in healthcare: outdated infrastructure, siloed data, and manual processes that slowed care delivery. The absence of connected systems led to poor visibility and inefficiencies across the organisation.
Key Challenges Faced:
- Patient data was spread across EHR, billing, and paper records
- Manual scheduling leading to missed or double bookings
- Staff wasting hours reconciling data across systems
- Disconnected reporting slowed down decision-making
- HIPAA compliance risks with outdated data storage
- Limited ability to support telemedicine services
- High operational costs from on-premise infrastructure
Solutions we provided
Our Solutions
We designed a healthcare-specific transformation plan, focusing on compliance, automation, and patient experience.
Our Strategic Solutions:
- EHR/CRM Integration: Unified patient records, billing, and reporting into one dashboard
- AI-Powered Scheduling: Automated appointment booking and reminders, cutting wait times
- Telemedicine Enablement: Cloud-based infrastructure supporting secure video consultations
- Compliance-First Cloud Migration: HIPAA-compliant AWS setup with encryption and IAM policies
- Automated Reporting: Real-time analytics on patient flow, bed occupancy, and revenue cycles
