Context
A mid-sized hotel and travel chain operating across multiple cities was relying on outdated booking software and manual customer service processes. Guests frequently faced delays in reservations, staff struggled with double-bookings, and operations teams spent hours reconciling payments and schedules. With rising competition from digital-first platforms, the business needed to transform its tech backbone to deliver a faster, smoother guest experience and scale profitably.
Challenges faced by clients
Operational Inefficiencies
Their manual processes and disconnected tools were hurting both revenue and reputation.
Key Challenges Faced:
- Manual or outdated booking software leading to double-bookings
- No central system to track room, travel, and package availability
- No mobile app for direct bookings
- Heavy dependency on third-party OTAs (Online Travel Agencies) with high commission fees
- Payments, bookings, and schedules were handled separately
- Manual reconciliation of accounts were causing delays
Solutions we provided
Our Solutions
We built an integrated hospitality platform combining automation, cloud scalability, and customer-focused tools.
Our Strategic Solutions:
- Smart Booking Engine: Automated, real-time availability with instant confirmations
- AI-Powered Support: Chatbots handling FAQs, cancellations, and bookings 24/7
- Integrated Operations Dashboard: One system to manage reservations, payments, and schedules seamlessly
- Mobile-First Experience: Direct booking app with loyalty programs and offers
- Cloud Migration: Scalable infrastructure to handle seasonal demand without downtime
