Context
A mid-sized logistics company serving multiple regions struggled with inefficiencies as demand grew. Delivery delays, fuel waste, and manual tracking systems hurt both customer satisfaction and profitability. They needed a digital backbone to streamline fleet management, automate workflows, and provide customers with real-time visibility of shipments.
Challenges faced by clients
Inefficient Operations & System Bottlenecks
The logistics business was being held back by outdated processes and fragmented systems. Scaling operations without losing reliability required a modern, technology-first approach.
Key Challenges Faced:
- Manual tracking of shipments and fleet status
- Delayed communication between drivers, warehouses, and clients
- Inefficient route planning leading to fuel wastage
- Limited insights into vehicle downtime and maintenance needs
- Disconnected ERP and CRM systems caused duplicate data entry
- Rising operational costs with no clear optimisation strategy
Solutions we provided
Our Solutions
We delivered a technology transformation designed for logistics and supply chain efficiency.
Our Strategic Solutions:
- Fleet & Route Optimisation: AI-powered route planning cuts fuel costs and delivery delays
- Real-Time Tracking: IoT + cloud dashboards for shipment and fleet visibility
- ERP & CRM Integration: Unified orders, customer details, and billing into one workflow
- Predictive Maintenance: AI-based alerts reduced breakdowns and downtime
- Customer Portal: Self-service tracking system improved transparency and satisfaction
