Context
A mid-sized real estate company managing residential and commercial properties was struggling with manual workflows and outdated systems. Property listings were handled through spreadsheets, customer interactions weren't centralised, and transactions took weeks due to paper-based processes. With growing competition from digital-first platforms, they needed to modernize operations, improve customer engagement, and accelerate deal closures.
Challenges faced by clients
Operation Inefficiencies
The existing setup was limiting growth, creating inefficiencies, and reducing customer trust.
Key Challenges Faced:
- Paper-heavy documentation delayed deal closures
- Contract approvals and KYC/verification took weeks
- No digital portal for property search or inquiry tracking
- Agents spent more time answering basic queries than closing deals
- Disconnected CRM and finance systems
- Manual lead tracking leading to missed follow-ups
Solutions we provided
Our Solutions
We introduced a digital-first real estate ecosystem with automation, integrations, and customer-centric tools.
Our Strategic Solutions:
- Property Management Portal: Centralised platform with live property availability and automated updates across channels
- AI-Powered CRM: Automated lead nurturing, follow-ups, and smart recommendations for agents
- Digital Document Management: E-signatures, online KYC, and automated contract generation
- Cloud Migration: Secure, scalable infrastructure with backups for property data and transactions
- Customer Portals & Mobile App: Buyers and renters could search, book visits, and track deals online
